Our Reviews
Sandra V|2021 Buick Encore
Confirmed Service Customer
9/12/2025
Great
Saginaw, MI
Joann C|2025 Buick Envision
Confirmed Service Customer
9/16/2025
Your service department has gone above and beyond to assist with the issue. They provided excellent customer service.
FRANKENMUTH, MI
Derrick A|2018 Buick Enclave
Confirmed Service Customer
9/16/2025
Mike in Service department was very friendly and professional; it was a great pleasure dealing with him both over the phone and in person. Great experience with him. Also, Charity in Service was always smiling, friendly and asked if I was being helped and things were going well. Vehicle was repaired in timely manner and high-quality work was completed. However, one downside was that when it was time to leave, I was told that what was supposed to be a courtesy repair (originally discussed over the phone) now had a charge that I was to pay. I wasn't previously told it would cost me a fee. I feel like the cashier and service department maybe aren't on the same page and that it wasn't transparent on what the repair would or would not cost. When pressing why there was a charge, the cashier was rigid and seemed opposed to solving this problem and was eager to just rush the transaction to take my money.
Swartz Creek, MI
Noah K|2024 Chevrolet Trax
Confirmed Service Customer
9/18/2025
Quick and efficient
BIRCH RUN, MI
Ann L|2023 GMC Acadia
Confirmed Service Customer
9/27/2025
Your dealership is the best!. I needed some warranty work done. I had an oil gasket leak, and the oil pan was leaking. You provided a "rental" a brand new 2026 GMC Acadia which was really awesome!! Pretty sweet ride!! It was fun to drive !!!
SAGINAW, MI
Ethan W|2023 Chevrolet Traverse
Confirmed Service Customer
10/9/2025
Great experience!
MILLINGTON, MI
William N|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/8/2025
Being the last appointment of the day, especially the day before the organized car show is something I'll try not to do again. The service technician didn't apply the next oil change due sticker, consequently I had to return to the dealership and retrieve it myself the next day.
BIRCH RUN, MI
William F|2024 GMC Acadia
Confirmed Service Customer
10/8/2025
Great
FRANKENMUTH, MI
Carol S|2023 Buick Envision
Confirmed Service Customer
10/20/2025
I had excellent service and feel that they went above and beyond.
FRANKENMUTH, MI
Marcia S|2023 Buick Enclave
Confirmed Service Customer
10/22/2025
Just getting oil changed and tire rotation. Nothing major wrong with car.
Birch Run, MI
Cynthia H|2025 Buick Envision
Confirmed Service Customer
11/14/2025
Great staff
ESSEXVILLE, MI
Kennedy K|2024 Chevrolet Suburban 1500
Confirmed Service Customer
11/14/2025
It was great!
FRANKENMUTH, MI
Timothy C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/11/2025
Service was timely and polite
BIRCH RUN, MI
Mark G|2025 GMC Sierra 1500
Confirmed Sales Customer
9/14/2025
Your people make the experience a fantastic one. Tony is awesome at what he does. Andrew did a great job making the signing process quick and easy. Most of all, we love the new vehicle! Thanks to everyone on the Mike Young team!
BIRCH RUN, MI
Barbara N|2024 GMC Terrain
Confirmed Service Customer
9/16/2025
Did in a timely maner
CLIO, MI
Anthony H|2023 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
Very fast and Very helpful.. WELL DONE! Thanks again, Mike Young Team
BIRCH RUN, MI
Kenneth B|2023 Buick Envision
Confirmed Service Customer
11/12/2025
Everything good and staff was friendly. Took my vehicle in routine maintenance and also to check why my brakes were squeaking. Brakes are still squeaking
FRANKENMUTH, MI
Gloria D|2024 Buick Envision
Confirmed Service Customer
11/12/2025
Got all my issues fixed, along with getting my oil changed & tires rotated.
FLINT, MI
Robert K|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/21/2025
Friendly and quick service
TRAVERSE CITY, MI
George W|2026 GMC Sierra 1500
Confirmed Sales Customer
9/23/2025
Always a great experience at Mike Young’s, Tony Hauck has been a good friend and salesperson to me over the years!
BIRCH RUN, MI
Gregg M|2017 Buick LaCrosse
Confirmed Service Customer
9/23/2025
Waited over an hour for an oil change.
SAGINAW, MI
Robert D|2019 Buick Enclave
Confirmed Service Customer
9/25/2025
Went well!
FRANKENMUTH, MI
Ronald C|2023 Buick Encore GX
Confirmed Service Customer
10/10/2025
Fast and courteous
GRAND BLANC, MI
Michael C|2013 Buick Enclave
Confirmed Service Customer
10/16/2025
Timely completion of service and no upselling of any unnecessary services
BIRCH RUN, MI
James S|2025 GMC Sierra 1500
Confirmed Sales Customer
10/20/2025
Mike piper was very professional and knowledgeable about the vehicle I wanted
BIRCH RUN, MI
Mark H|2016 GMC 2500HD Sierra
Confirmed Service Customer
10/23/2025
Always great!
FRANKENMUTH, MI
Timothy C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/23/2025
The team took care of business as usual
BIRCH RUN, MI
Ryan B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/14/2025
Very friendly and professional staff service department with a very quick turnaround time.
SWARTZ CREEK, MI
Jesse V|2024 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
Very disappointed that the dealership does not offer a Veterans discount. I drive in from Saginaw to have my service done, and have business here that do offer a Veterans discount locally. I will keep my service for my truck locally going forward.
SAGINAW, MI
Michael B|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
11/25/2025
This is my 4th vehicle purchased from the Mike Young dealership, in the last 5 years. I drive over 140 miles one way to buy my vehicles at the Frankenmuth dealership. Zeke Brickel, and the rest of the staff, are always a pleasure to do business with !
OTTAWA LAKE, MI
Shannon P|2024 Buick Encore GX
Confirmed Service Customer
12/10/2025
Called as we were passing thru. Needed an oil change soon and they squeezed us in
PORT HOPE, MI
Bryan H|2025 GMC Sierra 1500
Confirmed Sales Customer
9/11/2025
Tony is always easy to work with and makes the whole process enjoyable!
FRANKENMUTH, MI
Lynn H|2024 GMC Terrain
Confirmed Service Customer
9/26/2025
Service was easy to book and everyone was very professional.
BRIDGEPORT, MI
Thomas G|2026 Buick Enclave
Confirmed Sales Customer
10/14/2025
Have bought many vehicles from this dealership over the years. Have always enjoyed working with salesman Tony Hauck. Very honest and customer oriented.
SAGINAW, MI
Joyce R|2024 Buick Encore GX
Confirmed Service Customer
10/22/2025
Staff is courteous and explains the problems and solutions regarding my car.
BAY CITY, MI
Janice S|2020 Buick Envision
Confirmed Service Customer
10/26/2025
Mike Young Dealership has always been my choice for car check up & repair & even for buying new cars through the years. Service Dept is good about explaining what is going on, what is needed & estimate at how much it was going to cost me. Everyone is pleasant & easy to work with. Always a 5 star service with the added smile. Could bring back the cookies in the waiting room. LOL
Frankenmuth, MI
Rob D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/26/2025
they are great...come to my house and pick up my truck, return it when done. Can't get any better!
FRANKENMUTH, MI
Ann M|2019 GMC Terrain
Confirmed Service Customer
10/27/2025
Very good service, very attentive personal, appears to have scheduled appt for tire change was a busy time ...took over 2 hrs. Appreciated the service of being taken home and return for pickup of car 😊
FRANKENMUTH, MI
Robert F|2025 GMC Terrain
Confirmed Service Customer
12/17/2025
ok job well done
FRANKENMUTH, MI
Susan S|2025 Buick Enclave
Confirmed Sales Customer
12/18/2025
Zeke sold us our Acadia lease in 2023, so it only made sense to go back to him for our next lease. He got us into a 2025 Buick Enclave and he was great to work with as usual.
CLIO, MI
William N|2025 GMC Acadia
Confirmed Service Customer
12/18/2025
Overall the service was pretty good. Friendly and knowledgeable service agent, clean facilities, excellent communication. I was disappointed with the amount of time required for a scheduled appointment. Arriving 5 minutes before the appointment, I asked the agent how long it would take. In response, she counted the number of vehicles in front of me and said about an hour and a half. I was disappointed that a scheduled oil, lube, tire rotation would take this long. Fortunately, it was just under an hour.
DAVISON, MI
Nancy G|2024 GMC Terrain
Confirmed Service Customer
9/10/2025
They done a great job. It didn’t take long to change my oil & rotate the tires.
Millington, MI
Wanda W|2024 GMC Terrain
Confirmed Service Customer
9/26/2025
Very easy to make appointment. Everyone was friendly and helpful!
Frankenmuth, MI
Arleen C|2021 Buick Encore GX
Confirmed Service Customer
9/29/2025
Too much money.
FRANKENMUTH, MI
Cindy H|2025 Buick Envision
Confirmed Service Customer
10/14/2025
My experience at your dealership was 5 stars. Every person I spoke with at the dealership in the sales and service department was kind, courteous and knowledgeable. It has been a pleasure to do business with Mike Young's.
Clio, MI
Kristi W|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/14/2025
Best dealership around!!! So friendly and attentive to detail!!!
FRANKENMUTH, MI
Jeff R|2012 Chevrolet 2500 Silverado
Confirmed Service Customer
11/5/2025
I made an appointment for 8 o’clock, when I arrived there was a bunch of cars lined up already. The service guy said we’ll have to make sure appointments get in first. Well there is no way that happened 3 and a half hours for an oil change and new tires. I would’ve just showed up an hour early and got in line like everyone that didn’t have an appointment if I knew you guys don’t honor appointments.
VASSAR, MI
Emily G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/16/2025
We trust Mike Young for all our preventive maintenance on our Chevy vehicles.
FLUSHING, MI
Lisa T|2025 Buick Enclave
Confirmed Service Customer
11/16/2025
This was a very smooth appointment.
CLIO, MI
Timothy W|2023 Buick Envision
Confirmed Service Customer
12/12/2025
Your service technician awesome. She was very kind and understanding. She also gave an estimated time to complete the concern and the vehicle was done sooner. I had to miss part of the cooking show because it was completed sooner!! Just kidding. I wish I could have given the other concerns but they are all intermittant so you would be wasting your time to fix or repair.
SAGINAW, MI
Joshua R|2020 GMC 1500 Sierra
Confirmed Service Customer
12/24/2025
Experience was sub par. People are great but I recently had work done to the transmission and not even sure if they did what was needed but try and pro long the issue instead of full complete fix. My transmission is still jumping RPMs it has to be a torque converter issue. They instead did a fluid change an filter and a valve body. Now they will have to do again for torque converter to fix properly and I purchased a extended warranty. Or I will just sue them for damages an lemon laws.
PONTIAC, MI
Bethany L|2022 Buick Enclave
Confirmed Service Customer
9/7/2025
Very kind and informative help
MILLINGTON, MI
Steven R|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/27/2025
Friendly and was very communicative.
BIRCH RUN, MI
Keith M|2021 Chevrolet Traverse
Confirmed Service Customer
10/19/2025
We would like to thank Tony Hauck, Ryan Suhr, and Mike Wilson. We purchased the Traverse from Tony after only a week the check engine light went on. They took care of us. This happened three more times each time they took care of us. I can't thank them for there care and compassion. They made us feel like family. Thank you to Mike Young Dealership in Frankenmuth.
Saginaw, MI
David S|2016 GMC Acadia
Confirmed Service Customer
11/2/2025
I was told it would take 1 hour and 15 minutes to replace my tire sensor but instead took 2 hours and 15 minutes.
REESE, MI
Steven M|2016 Chevrolet Malibu Limited
Confirmed Service Customer
11/5/2025
Nothing to report
FRANKENMUTH, MI
Thomas L|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/7/2025
Mike Piper is the best to deal with , not pushy, very informal! All around great Man!
CARO, MI
Meredith A|2025 GMC Sierra 1500
Confirmed Service Customer
11/24/2025
Excellent service as always
SAGINAW, MI
James B|2015 GMC 2500HD Sierra
Confirmed Service Customer
12/5/2025
Alway helpful Appreciated the GMC card to get 250 off Appreciated the offer to deliver my truck since I work late.
BIRCH RUN, MI
Paul S|2023 Chevrolet Traverse
Confirmed Service Customer
12/19/2025
Friendly associates and quality work performed
FRAKENMUTH, MI
Joanne W|2020 GMC Acadia
Confirmed Service Customer
12/23/2025
I had an 11:30 am appointment, my car was serviced with oil change, 5 point checkup,tire inflation as needed and a battery check and was out in 40 minutes. Excellent service as always.
FRANKENMUTH, MI
Michael R|2020 GMC Acadia
Confirmed Service Customer
12/23/2025
Friendly staff and oil change done quickly
BAY CITY, MI
Kory P|2023 GMC Sierra 1500
Confirmed Service Customer
1/6/2026
Dropped off my vehicle and Charity kept me informed via text, very helpful
MILLINGTON, MI
Lorelie S|2025 GMC Terrain
Confirmed Service Customer
9/17/2025
Everything went as planned.
Clio, MI
Susan W|2022 Buick Encore GX
Confirmed Service Customer
11/4/2025
Got me right in.
FRANKENMUTH, MI
Janet H|2024 Buick Encore GX
Confirmed Service Customer
11/6/2025
Oil change and tire rotation took over an hour. Longer than normal. Surprised at the price, too. Otherwise, I was treated courteously, and appreciate the convenience of the dealership location.
FRANKENMUTH, MI
William A|2019 Chevrolet Equinox
Confirmed Service Customer
11/7/2025
Took it in because of a warning light and ticking sound. Was told I needed new tires. Was charged an inflated amount for them. Technicians neglected to begin work on my car until I’d been there 6 hours. They nearly lost my keys when I was going to be driven home. In total they had my car for 9 hours for something which should have taken 3-4 hours at absolute most.
BIRCH RUN, MI
Diane B|2022 GMC Terrain
Confirmed Service Customer
11/24/2025
Good
BIRCH RUN, MI
Ronald S|2017 GMC 1500 Sierra
Confirmed Service Customer
11/24/2025
Charity kept me updated on the progress of my vehicle
BIRCH RUN, MI
Michelle G|2022 Buick Envision
Confirmed Service Customer
12/8/2025
I waited over two hours for an oil change and tire rotation. Ridiculous!
BAY CITY, MI
David B|2025 GMC Sierra 1500
Confirmed Service Customer
12/9/2025
Everything was great. Staff communicated very well and the service was completed in a timely manner.
MELVIN, MI
Gerald R|2023 Buick Encore GX
Confirmed Service Customer
12/26/2025
Taking 90 minutes for an appointment time oil change is crazy..
FRANKENMUTH, MI
Jeffrey C|2025 Buick Envista
Confirmed Service Customer
12/26/2025
This was, unfortunately, the fourth times that we had the car here for a seemingly minor problem. The minor problem was turned into a major issue though due to poor service.
SAGINAW, MI
Mary K|2023 GMC Yukon
Confirmed Service Customer
12/26/2025
Great experience. Friendly, courteous staff
BAY CITY, MI
Kelly P|2023 Chevrolet Traverse
Confirmed Service Customer
1/9/2026
Excellant! Tony Hauck did an excellent job on follow through with making sure my vehicle was picked up and dropped off on time and even had a courtesy inside clean done for me. Great service!!
FRANKENMUTH, MI
William V|2017 Buick Encore
Confirmed Service Customer
1/9/2026
Oil change takes 3 hours, that's with a appointment. Every single time I've had an oil change within 1 day car stops running, service engine light comes on when shut off. Starts back up in about 30 minutes. I then have it scanned and the same 2 sensors are at fault. That's an amazing coincidence. I have to then undu the battery for a half hour. Happens every time.
SAGINAW, MI
Janice S|2026 Buick Envision
Confirmed Sales Customer
1/6/2026
I was given excellent care by Mike Piper in purchasing my car. He explained everything I needed to know to begin my experiences with my new car. Mike has sold me the last couple of cars & he has always gone above & beyond the help to getting adjusted. Mike Young Dealership is lucky to have him.
FRANKENMUTH, MI
Erin T|2021 Chevrolet Trailblazer
Confirmed Service Customer
1/8/2026
Appointment had to be rescheduled due to a technical error. I was told I would need to wait there all day if I wanted to keep the appointment. When I came back, I still had to wait close to 3 hours for a very expensive quote and then was told I needed to wait longer before I could check out due to the tech being busy with someone else. I am in my 3rd trimester of pregnancy and dealing with severe back pain so sitting and waiting was really not a positive experience. The service advisor was super apologetic to everyone else about their wait but had no issue telling me I needed to wait longer and was not very friendly. My first visit to Mike young was so great I decided I’d always come back, but after these back to back negative experiences I will likely be going somewhere else.
BIRCH RUN, MI
Dwight N|2024 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
Oil changed, in and out very fast.
MOUNT MORRIS, MI
William A|2025 GMC Acadia
Confirmed Service Customer
1/26/2026
Friendly reception by service personnel. Quick service.
FRANKENMUTH, MI
John A|2023 GMC Sierra 1500
Confirmed Service Customer
1/29/2026
I cannot say enough good things about the service received at this dealership. After attempting to do business with my local GMC dealer, I was less than impressed and decided I would look nationwide. Found a few trucks and just before making a move I came across one for sale at Mike Young GMC in Frankenmuth. The truck checked all the boxes I wanted and was much closer, so I reached out to them. Sam responded, and after great communication, I made the 3hr. drive to see it in person. Truck was just as described, so I proceeded with purchase...and I love the truck. The entire process was smooth and pleasant. After some time, I noticed a couple minor quirks with the truck. I once again attempted to utilize my local dealer for warranty work, as they are only 1 mile from my house (Mike Young GMC is close to 200 miles away). Again received terrible service from local dealer...so I reached out to Mike Young Frankenmuth. Immediately, they addressed my concerns with sincerity and dispatched a team to collect my truck from over 3 hrs. away! Left me with a fantastic loaner, and kept my truck for a little over a week in order to attempt proper diagnosis. Problems were resolved and they once again sent a team to deliver my truck and collect the loaner. Throughout the entire process, Mike Young GMC staff were top-notch...from Sam in sales, the finance team (can't remember names), to service after-the-fact with Tyler...everyone was fantastic to work with. Their eagerness to earn my business, honesty, transparency & integrity were apparent. So much so, that going forward, this is the only place I will buy and service a vehicle from again. Those qualities are worth the drive, especially on such a big purchase.
Alpena, MI
Kenneth G|2019 Buick LaCrosse
Confirmed Service Customer
12/10/2025
Fast and friendly service.
BIRCH RUN, MI
Kyle R|2024 GMC Sierra 1500
Confirmed Service Customer
12/10/2025
The transmission problem was not fixed and needs to go back in.
FRANKENMUTH, MI
Roger W|2022 GMC Terrain
Confirmed Service Customer
12/18/2025
prompt service
BIRCH RUN, MI
Jill B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/14/2026
The service team at Mike Young always goes above and beyond!
VASSAR, MI
Daniel K|2023 Chevrolet Malibu
Confirmed Service Customer
1/14/2026
Did what they said and on time. Tyler communicated very well, representing Young Buick exceptionally.
GRAND BLANC, MI
Henry F|2023 Buick Envision
Confirmed Service Customer
1/19/2026
Repair completed on a timely basis
REESE, MI
Kenneth K|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/26/2026
There were things not accomplished
SAGINAW, MI
Lynn H|2020 GMC 2500HD Sierra
Confirmed Service Customer
1/29/2026
Rick went to the dealership without an appointment was was immediately taken care of.
BRIDGEPORT, MI
Ronald S|2017 GMC 1500 Sierra
Confirmed Service Customer
1/29/2026
Great experience
BIRCH RUN, MI
Thomas J|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/5/2026
Got me in right on time and were very helpful and friendly. They were also able to take care of an open recall while I was there for routine service.
MUNGER, MI
Karen K|2020 Buick Enclave
Confirmed Service Customer
2/5/2026
Everything was great and quick
DURAND, MI
Trent M|2018 GMC 1500 Sierra
Confirmed Service Customer
2/9/2026
My only complaint is that I was originally charged for a tire rotation even though I bought the tires from Mike Young and therefore rotations should be free of charge. If I hadn't asked for the itemized charges, I would have paid more than I should have.
FRANKENMUTH, MI
Andrew W|2025 GMC Sierra 1500
Confirmed Service Customer
2/9/2026
Erika was great with informing me about my truck repairs. It is bad enough to have your truck with 3700 miles on it in the shop, but Erika made it smooth for me. She is very nice to deal with. She understood my frustrations
SAGINAW, MI
Richard C|2024 Buick Enclave
Confirmed Service Customer
2/12/2026
did without trying to sell extras.
Frankenmuth, MI
Cynthia A|2021 GMC Terrain
Confirmed Service Customer
2/19/2026
Friendly atmosphere, fast service. They take care of my vehicle.
FRANKENMUTH, MI
Vicki D|2026 GMC Canyon
Confirmed Sales Customer
11/22/2025
Excellent
BROWN CITY, MI
Jason C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/8/2025
The Mike Young Body Shop team is always spot on. Their professional approach always gives you confidence that the work will be completed to your satisfaction and on time. I wouldn't take my vehicles to any other shop for repairs.
REESE, MI
Carrie B|2024 Buick Enclave
Confirmed Service Customer
12/19/2025
Had a great time was in for oil change was in and out in no time my service writer was so nice took the time and care for all my needs best dealership around these parts.
ESSEXVILLE, MI
Randy H|2023 GMC Acadia
Confirmed Service Customer
12/19/2025
Team was friendly and helpful.
FRANKENMUTH, MI
Charmaine W|2024 GMC Terrain
Confirmed Service Customer
12/21/2025
Charity, Service Desk, was professional and had my car finished in the time she told me it would be. 💯 improvement over my last service encounter with Mike, whom I worked with at my last appointment.
REESE, MI
Collin S|2019 GMC Terrain
Confirmed Service Customer
1/13/2026
Great service, tires were done in a timely manner
BRIDGEPORT, MI
TIMOTHY K|2025 GMC Terrain
Confirmed Sales Customer
2/6/2026
Zoe was very helpful and friendly to deal with. I would go back and buy my next vehicle from her.
FRANKENMUTH, MI
JILL S|2026 GMC Terrain
Confirmed Sales Customer
2/13/2026
They make it so easy. So stress free. Thank you.
SAGINAW, MI
John F|2024 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
This was not my first service visit but it was not very good My truck was in for the recall for the motor failure ..was informed the motor passed the test Was told they were going to change the oil and filter…that is all that I was told, nothing else! Never got informed about the oil specification needed, or any printed instructions (found a paper about the oil requirements in my glove box later) The oil life was not reset The filter life was not reset They stated they did a 26 point inspection..if that is true than why was my washer fluid still empty??…I’m wondering if the oil even got changed as stated because resetting is basically part of the oil change procedure !!! After 40 years of purchasing vehicles from Mike Young and having them serviced there..I am very disappointed After forty years of buying my vehicles from Mike Young I’m very disappointed
REESE, MI
Michelle L|2021 GMC Terrain
Confirmed Service Customer
3/30/2026
I am writing to express my concern regarding the service I received during my recent visit. When scheduling my appointment, as I always do, I asked about the expected duration because I needed to be at work by 4:30 PM. I am consistently told the service will take approximately one hour. Upon arrival, no one approached my vehicle to assist me, so I went inside. At the counter, I was not acknowledged in a timely manner—one employee remained focused on his computer without greeting me, another appeared occupied without offering assistance, and a third walked away without addressing me. After my vehicle was eventually taken in for service, I waited 48 minutes before returning to the counter to request an update, again explaining that I needed to leave for work. The employee assisting me appeared unable to access the system and walked away without explanation, which extended my wait even further. When he returned, there was still no communication or acknowledgment regarding the status of my vehicle. To make matters worse, the delay caused me to arrive late to work, and I was reprimanded for being tardy. This added unnecessary stress and could have been avoided with better communication and time management. This experience was extremely disappointing and, frankly, the worst service I have received. As a paying customer, I expect a basic level of professionalism, communication, and respect. Instead, I left feeling disregarded and disrespected. I am also concerned that I may have been treated unfairly during this visit. I have been a loyal customer since purchasing my vehicle from your company in 2021. Unfortunately, this experience has significantly impacted my trust, and I do not plan to return for future services. I hope this feedback is taken seriously and that steps are taken to ensure other customers do not have a similar experience.
SAGINAW, MI
Trenton L|2024 GMC Acadia
Confirmed Service Customer
1/10/2026
Always prompt and get your vehicle in on time. Routine maintenence and wiper blades this round.
SAGINAW, MI
Patricia K|2024 Buick Enclave
Confirmed Service Customer
1/11/2026
Everyone was very helpful and service was completely satisfactory
CLIO, MI
Christophr B|2019 Buick Enclave
Confirmed Service Customer
1/24/2026
The service department gave me a fair quote. Erika at the service desk was very helpful when I was at my appointment. Extra work was required, and it was done in a timely manner. Thanks Mike Young team.
FRANKENMUTH, MI
Timothy A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/4/2026
The oil life meter wasn’t reset and the fuel filter life meter wasn’t reset. The air wasn’t completely bleed from the fuel filter because when it started it cranked over for Longer than normal before starting.
BIRCH RUN, MI
ROBERT C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
2/9/2026
Mike was a true professional, explaining everything to us and helping to get the best deal on a Yukon for us. Quick process to complete the sale even on a Saturday.
BURTON, MI
St. L|2004 Chevrolet Express Passenger
Confirmed Service Customer
2/19/2026
Very good on calling and explaining the condition of the vehicle.
FRANKENMUTH, MI
Jeffery M|2020 GMC Terrain
Confirmed Service Customer
2/27/2026
Good
MOUNT MORRIS, MI
Lydia R|2024 Buick Envista
Confirmed Service Customer
3/26/2026
Service was fast, everyone was very friendly and courteous, and I love that there’s a really nice lounge that customers can wait in. I’ll definitely be coming back in the future.
CARO, MI
Marva M|2020 Buick Enclave
Confirmed Service Customer
4/5/2026
I called to get a quote on new tires for my Buick Enclave installed on my car. I was given a price of $1215.60 over the phone and an appointment time. I showed up waited in the waiting room well over an hour before I was told there was another problem with my car that would cost $450 to repair. Then the person came back and said he forgot to add another $130 to the $450 cost. I decided not to have that done on that visit. Then my bill for the tires installed was $26.37 more than quoted. The guy said, "well he probably forgot to add...." A quote should be a quote and honored.
FLUSHING, MI
Ted C|2026 GMC Terrain
Confirmed Service Customer
4/8/2026
The clerk at the counter was not very pleasant to speak with. She was arguing with another customer on the phone while I was waiting for my turn. Maybe her anger carried over to my vehicle. We do not plan to have service done again here.
REESE, MI
James J|2025 GMC Canyon
Confirmed Service Customer
4/13/2026
Hhuhv
DAVISON, MI
Darleen M|2022 Chevrolet Trailblazer
Confirmed Service Customer
2/23/2026
Erika was a pleasure to do business with.
BIRCH RUN, MI
Thomas J|2017 GMC Acadia
Confirmed Service Customer
3/2/2026
Service rep was very good to work with; facility was clean and comfortable.
ESSEXVILLE, MI
Diana M|2026 Buick Enclave
Confirmed Service Customer
3/5/2026
Very quick & efficient & polite
AKRON, MI
Brenda K|2024 GMC Yukon
Confirmed Service Customer
3/26/2026
I had my vehicle detailed and the interior was less than satisfactory. There was a sticky substance on the console, areas that were not vacuumed, streaks in several places, fingerprints on the windshield, the back/side of the passenger seat was still dirty with mud, and other areas that were not cleaned thoroughly. We live on a dirt road and when they brought it back, my husband passed them and he said they were driving faster than one should on a dirt road if they just had the exterior of their car cleaned. I contacted Erica and sent her pictures and she is having me bring it back in on Friday to have them fix it. Whoever the person was that cleaned it definitely did not check it over before sending it back to me or was in too much of a hurry. The things that I found were very obvious. I’m very disappointed in the quality of service.
CLIO, MI
GENIA M|2026 Buick Enclave
Confirmed Sales Customer
3/26/2026
We feel like we are family
FLINT, MI
Arthur R|2025 Buick Enclave
Confirmed Service Customer
3/26/2026
Clean friendly service
BIRCH RUN, MI
Chris G|2025 Buick Envision
Confirmed Service Customer
4/6/2026
If you’re asking about the experience and I say it was excellent and then you say that I have to tell you about my experience that seems a little redundant. Don’t you think!!
PIGEON, MI
Bradley B|2024 GMC Terrain
Confirmed Service Customer
4/9/2026
I have at least from the dealership and I was charged for a repair for my transmission fluid wires tubing due to the fact that I was explained there was some damage caused by some sort of rodent. I felt that should been taking care of by the dealership under the warranty and I was charged $206. Purely it was speculation on what caused it and in the future, I will be taking my business elsewhere.
ESSEXVILLE, MI
Marianne M|2023 Buick Envision
Confirmed Service Customer
4/13/2026
Key fob battery has been replaced 4 times and three weeks later it is dead again. Still under warranty and could not be replaced. Why?
MILLINGTON, MI
James H|2024 GMC Terrain
Confirmed Service Customer
4/22/2026
Efficient and friendly people. Work was performed in a timely fashion.
FRANKENMUTH, MI
Robert H|2026 GMC Yukon
Confirmed Service Customer
4/30/2026
Great job
SAGINAW, MI
Jill C|2025 GMC Terrain
Confirmed Service Customer
10/9/2025
Everyone was very polite, quick and efficient
VASSAR, MI
St. L|2013 GMC 2500HD Sierra
Confirmed Service Customer
10/24/2025
friendly and quick service
FRANKENMUTH, MI
Mary K|2023 GMC Yukon
Confirmed Service Customer
10/28/2025
Friendly employees. Great service experience.
Bay City, MI
Kathleen B|2026 GMC Acadia
Confirmed Sales Customer
12/8/2025
Mike Piper is always wonderful to work with. He went over and beyond to take care of us when getting our new Acadia.
CLIO, MI
James D|2026 Buick Enclave
Confirmed Service Customer
12/21/2025
Service was good at best
HEMLOCK, MI
Steph P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/16/2026
I had a great experience! My oil change was very prompt and I was able to work from the waiting room while I was on site.
KAWKAWLIN, MI
Kendall W|2021 GMC 1500 Sierra
Confirmed Service Customer
1/21/2026
everything was on time
SAGINAW, MI
Garrett K|2021 GMC 1500 Sierra
Confirmed Service Customer
1/25/2026
It’s been excellent
BAD AXE, MI
Gary N|2020 Chevrolet Equinox
Confirmed Service Customer
2/5/2026
oil change and rotation was smooth and fairly priced... only wish they would report service to carfax... other dealers in Saginaw Valley do
FRANKENMUTH, MI
Gordon C|2025 GMC Canyon
Confirmed Service Customer
2/27/2026
Poor reception on arrival.
SAGINAW, MI
Sharon L|2025 Buick Envista
Confirmed Service Customer
3/13/2026
Got me done on time!
CLARKSTON, MI
Alanna J|2026 Buick Envista
Confirmed Service Customer
3/27/2026
They also checked into an issue I have with my car phone. I still have the issue. Also the body shop checked out scratches on my car and was supposed to get back with me but I have not heard from them yet.
Davison, MI
Andrew F|2024 Buick Encore GX
Confirmed Service Customer
4/20/2026
Was ready when expected. Had to do an additional operation because couldn't contact me. I didn't have to wait long.
BIRCH RUN, MI
Kevin M|2025 Buick Envista
Confirmed Service Customer
4/27/2026
Excellent fast service! Greatly appreciated the quick turnaround.
FRANKENMUTH, MI
Dale A|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/11/2026
In and out
PIGEON, MI
Darryl S|2023 Chevrolet Blazer
Confirmed Service Customer
1/19/2026
Professional and issues repaired.
FRANKENMUTH, MI
Hayley R|2016 Chevrolet Traverse
Confirmed Service Customer
1/30/2026
Great help, printed out different tire prices for me, excellent service. Was charged for something that didn’t get done but was able to be refunded for it
MIDLAND, MI
Timothy S|2025 GMC Sierra 3500 HD
Confirmed Service Customer
2/6/2026
Awesome experience, the service writer Michael was very professional, and he was able to get us in and out quickly. Very happy indeed.
VASSAR, MI
Andrew M|2025 Buick Enclave
Confirmed Service Customer
2/13/2026
Love the car, excellent experience. Tim was a joy to do business with.
CARO, MI
Eric T|2025 GMC Terrain
Confirmed Service Customer
3/6/2026
Everything was amazing
BIRCH RUN, MI
Michael H|2024 Buick Enclave
Confirmed Service Customer
3/12/2026
They are great
SAGINAW, MI
Rob D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/25/2026
Their customer service is fantastic. Outperformed expectations!!
FRANKENMUTH, MI
Christophe B|2021 Chevrolet Colorado
Confirmed Service Customer
3/27/2026
Great service having my car detailed. That is why I keep coming back.
FRANKENMUTH, MI
Josh S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/5/2026
Very efficient and easy to work with on scheduling and service of my vehicle.
CLIO, MI
Stan J|2026 GMC Sierra 1500
Confirmed Service Customer
4/8/2026
The service check-in was prompt, and the service was completed in a short time. Good experience!
CHESANING, MI
Tracy E|2026 GMC Terrain
Confirmed Service Customer
4/8/2026
It took 3 weeks to get my car fixed and my app still doesn’t work
BIRCH RUN, MI
Jeffery J|2024 GMC Sierra 3500 HD
Confirmed Service Customer
4/18/2026
Customer centered and good communication
CURRAN, MI
Kenneth C|2025 GMC Sierra 1500
Confirmed Service Customer
5/3/2026
Fast and efficient, and no complaints!
SAGINAW, MI
Wendy S|2024 Buick Envista
Confirmed Service Customer
5/22/2026
Helpful, ready to assist you with any questions you have. Cheerful all seemed to have good attitude. 👍
MILLINGTON, MI
Robert J|2025 GMC Terrain
Confirmed Service Customer
6/19/2026
quick service for my oil change and tire rotation. Barely had time to read the first section of the newspaper I brought with me.
FRANKENMUTH, MI
Sarah M|2013 Buick LaCrosse
Confirmed Service Customer
2/7/2026
friendly people!
BIRCH RUN, MI
Steven M|2022 Buick Envision
Confirmed Service Customer
2/16/2026
Great experience, super nice employees, job well done ahead of schedule!!!
FRANKENMUTH, MI
NICHOLAS C|2026 GMC Sierra 1500
Confirmed Sales Customer
3/2/2026
Mike was awesome to work with. Great guy. Was able to get the truck down to a payment that I could afford. Great communication all the way through
SAGINAW, MI
Hannah M|2025 Buick Enclave
Confirmed Service Customer
3/2/2026
It was very quick and I was pleased with the service!
BIRCH RUN, MI
EMANUEL K|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
3/2/2026
Very Frendly people. It was a great buying experience. Thanks to all the people involved in the purchase of my new truck.
BIRCH RUN, MI
Dale C|2023 Buick Enclave
Confirmed Service Customer
3/23/2026
Always though and friendly.
Caro, MI
Randy K|2026 GMC Sierra 1500
Confirmed Sales Customer
4/4/2026
Seamless, easy to work with.
SAGINAW, MI
Joette C|2019 GMC Terrain
Confirmed Service Customer
4/19/2026
Helpful and friendly.
CARO, MI
Jason F|2025 Buick Envista
Confirmed Service Customer
4/30/2026
N/a
CLIO, MI
Michael G|2023 GMC Sierra 1500
Confirmed Service Customer
5/2/2026
The people at Mike Youngs dealership in Frankenmuth are wonderful to work with. From the Sales Department to the Body Shop and Collision services we have not ever had any problems. Will always come back to Mike Youngs for our vehicles.
Mount Morris, MI
BONNIE M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
6/8/2026
Mike Piper was great explaining about the Yukon. He also called me today to see if I had any questions
SAGINAW, MI
Bonnie C|2025 GMC Terrain
Confirmed Service Customer
6/11/2026
Always friendly
SAGINAW, MI
Sandra K|2026 Buick Envista
Confirmed Service Customer
6/20/2026
very friendly, would recommend to anyone
SILVERWOOD, MI
Gregg M|2017 Buick LaCrosse
Confirmed Service Customer
6/26/2026
Went there for routine oil change let the service department know about a low tire. They said that it was okay couldn't find anything in tire but had to come back the following day to fix it. What a waste of my time should have completed this the first time.
SAGINAW, MI
Richard A|2019 Chevrolet Colorado
Confirmed Service Customer
1/7/2026
I scheduled an oil change, everything from drop off to pick up met my expectations. Thanks.
LIVONIA, MI
Martin M|2023 GMC Terrain
Confirmed Service Customer
1/7/2026
Went in for an oil change, but they were backed up. The service attendant suggested that I make an appointment for 90 minutes later. I did that, ran a few more errands, and returned 90 minutes later. The service was taken care of in a timely fashion, and I was on my way in a little less than an hour.
FRANKENMUTH, MI
Kim C|2017 GMC Yukon
Confirmed Service Customer
1/14/2026
Always great
FRANKENMUTH, MI
James S|2025 Buick Envision
Confirmed Service Customer
1/19/2026
Work done on time and everyone was very helpfulll
FRANKENMUTH, MI
Lynn V|2025 Buick Envision
Confirmed Service Customer
1/27/2026
I thought I would be there much longer, only took a half hour
SAGINAW, MI
Deborah M|2024 GMC Terrain
Confirmed Service Customer
1/27/2026
Wonderful service
SAGINAW, MI
Kathleen A|2025 Buick Envista
Confirmed Service Customer
2/19/2026
Efficient and friend
BAY CITY, MI
Sharon A|2022 Buick Enclave
Confirmed Service Customer
3/19/2026
Was serviced great and returned on time.
FRANKENMUTH, MI
ZACHARY W|2026 GMC Sierra 1500
Confirmed Sales Customer
4/20/2026
Very good experience, quick and easy and extremely happy with the vehicle.
REESE, MI
ERICH K|2026 GMC Sierra 1500
Confirmed Sales Customer
6/1/2026
Great service. Listened to my wants / needs and found the vehicle I was looking for.
DRYDEN, MI
ROBERT S|2026 Buick Envista
Confirmed Sales Customer
6/8/2026
Great staff and service
DEWITT, MI
Dan N|2021 Chevrolet Tahoe
Confirmed Service Customer
6/16/2026
Scheduled an oil change with a tire rotation and balance. Under an hour later all the services were done. At a different dealership I would have been waiting for two hours. Might consider looking at buying from Mike Young.
FRANKENMUTH, MI
Robert H|2026 GMC Yukon
Confirmed Service Customer
6/22/2026
Great
SAGINAW, MI
Shannon T|2019 Chevrolet Equinox
Confirmed Service Customer
7/31/2026
Oil change, safety check and tire rotation. Fast and friendly
HEMLOCK, MI
Christophr B|2019 Buick Enclave
Confirmed Service Customer
8/1/2026
Karen and the crew did a great job at the body shop. They coordinated the repair of my vehicle and a very nice loaner to drive while my car was in the shop. The repairs was done in a timely manor and the car looked like new when i received it back. I am very happy with the service.
FRANKENMUTH, MI
Richard T|2023 GMC Acadia
Confirmed Service Customer
12/10/2025
Good job.
CLIO, MI
Marianne D|2009 Buick Lucerne
Confirmed Service Customer
2/3/2026
I'm very disappointed that the tire sensors are only warranted for two years for the amount you have to pay for each tire. That almost the price a new set of tires.
BRIDGEPORT, MI
Robert H|2018 Buick Encore
Confirmed Service Customer
2/18/2026
Very good service just like always they addressed the problem with my vehicle and did not pressure me into repairs knowing it was a simple repair that I could do myself.
VASSAR, MI
John T|2023 GMC Sierra 1500
Confirmed Service Customer
3/26/2026
Follow-up service from the Mike Young Frankenmuth team has been excellent. They continue to go above & beyond to deliver a great experience. Even though I live 3hrs away, I continue to use them for vehicle purchases and service.
ALPENA, MI
Jeffery Z|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/7/2026
Excellent service.
MONTROSE, MI
Scott W|2026 GMC Sierra 1500
Confirmed Service Customer
4/15/2026
Had my oils changed
FRANKENMUTH, MI
Shannon L|2024 Buick Encore GX
Confirmed Service Customer
6/18/2026
Arrived an hour early and they were able to take us right away
PORT HOPE, MI
Michelle L|2021 GMC Terrain
Confirmed Service Customer
6/22/2026
Service was rendered and my vehicle was returned. I hadn’t seen anything I’m not aware that would cause dissatisfaction at the time of picking up the car.
SAGINAW, MI
Catherine &|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/26/2026
My experience with the dealership itself is great. However the truck I purchased has been in 3x since owning it about 2 months. I am concerned that once the carbravo warranty is up I'll have a lot of other expenses for this truck. I would feel better with it if the warranty lasted longer.
ELKTON, MI
Jerry W|2024 GMC Acadia
Confirmed Service Customer
7/16/2026
They came and picked up my vehicle for service and other issues and returned it later that day.
ESSEXVILLE, MI
Susan M|2018 GMC Terrain
Confirmed Service Customer
7/16/2026
Service was good and done in a timely manner .
BURT, MI
Robert A|2019 GMC Terrain
Confirmed Service Customer
7/27/2026
All went well..
HEMLOCK, MI
Kathy J|2026 Buick Enclave
Confirmed Service Customer
8/3/2026
Everyone was great from the service people to the cashier. Was in and out in no time
CLIO, MI
Jeffrey J|2022 GMC Acadia
Confirmed Service Customer
5/18/2026
Well, I have 8 different service advisors in 4 years. I get conflicting information everytime I go for service. 2 service visits ago I was told that I had an oil pan leak that would be covered by warranty and an issue with the toe links. My last service visit, they confirmed I had an oil pan leak and the cost was 900 dollars to fix and my toe links were fine. They said my last service advisor gave me wrong information. My service advisor told me I could use a coupon for my service as it was valid the day I came in. But when I picked my car up the billing clerk refused to let me use as it was 1 day expired. The last 4 years my expericence with the Mike Young service department has been horriible. I will never step foot in there again and will discuourage everyone I know not to go. It is sad, as my salesperson was awesome, Zeke Brickel and I am in the market for a new car but will not buy there due to their incompetent servcie deaprtment.
SAGINAW, MI
Ken A|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/25/2026
Good service Task seemed way over priced
BIRCH RUN, MI
Kacy A|2026 GMC Sierra 1500
Confirmed Service Customer
6/1/2026
Always have a good experience with them
VASSAR, MI
Debra J|2026 GMC Acadia
Confirmed Service Customer
6/8/2026
Friendly and courteous
CLIO, MI
Darryl R|2023 Chevrolet Blazer
Confirmed Service Customer
6/13/2026
Professional and personal.
FRANKENMUTH, MI
Christophr B|2019 Buick Enclave
Confirmed Service Customer
6/14/2026
I was pleased on how fast my oil change was completed and also a tire sensor replacement. The cost was very competitive and lower than expected.
FRANKENMUTH, MI
RANDY R|2026 GMC Canyon
Confirmed Sales Customer
7/4/2026
I had a very professional young man-Thomas White sell me a beautiful truck. He assisted me with the process from start to finish. He has a great future in the automotive business field. Everyone at the dealership were excellent to work with. Iwill recommend them.
BURTON, MI
MATHEW Y|2026 Buick Envision
Confirmed Sales Customer
7/26/2026
Very accommodating, helpful and all my questions answered. Helped get the car I wanted
OTISVILLE, MI
David M|2023 GMC Acadia
Confirmed Service Customer
7/26/2026
Very helpful , good experience.
BIRCH RUN, MI
Michael G|2013 Buick Enclave
Confirmed Service Customer
8/12/2026
Repaired in a very timely manner, friendly staff. Overall positive experience
BIRCH RUN, MI
Chinja L|2026 GMC Terrain
Confirmed Service Customer
8/1/2026
I had a wonderful experience at Mike Young Buick GMC. They’re very kind to me and understanding and I had a wonderful experience by vehicles from Tyler and Eric, the new Car sales manager and the other used car sales manager, too😎🎉🎉
Vassar, MI
Jill B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/5/2026
The team at Mike Young is always friendly and courteous. They always go above and beyond to make sure everything is handled the correct way. Myles is back? That was a surprise…
VASSAR, MI
KELLY H|2026 GMC Canyon
Confirmed Sales Customer
8/11/2026
Zoe was great with communication and finding the exact truck that I wanted. She was able to answer all my questions and was able to secure a driver to assist with delivery as I live 4 hours from the dealership. Andrew was awesome with answering all my lease questions.
NEWBERRY, MI
Randy J|2025 Buick Encore GX
Confirmed Service Customer
6/25/2026
It was timely and the work was completed in a planned manner.
FRANKENMUTH, MI
KENNETH B|2026 Buick Envision
Confirmed Sales Customer
8/11/2026
Friendly, courteous service as always. Salesman Mike was exceptional on answering any questions I had. In summing up, the shopping experience at Mike Young GMC Buick was great from start to finish!
FRANKENMUTH, MI
George D|2022 GMC 1500 Sierra
Confirmed Service Customer
8/12/2026
Write up man was fantastic and they got the work done quickly
WARREN, MI
Gene M|2026 GMC Sierra 1500
Confirmed Service Customer
6/30/2026
Took my truck in for first oil change. Very impressed with the service. Greeted immediately. Very professional. Vehicle was done before I expected. Will go back for needed services.
SAGINAW, MI
ANDREW P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/12/2026
Good people
CLIO, MI
PEDRO O|2027 GMC Terrain
Confirmed Sales Customer
7/29/2026
Mike was very helpful and friendly to work with. He was working with our schedule to make it happen so we could get a vehicle.
SAGINAW, MI
CURTIS B|2026 GMC Yukon
Confirmed Sales Customer
8/2/2026
Great purchase experience as usual!
NORTHVILLE, MI
Karen J|2021 Buick Enclave
Confirmed Service Customer
8/4/2026
everyone was helpfull and professional, wonderful loaner car
FRANKENMUTH, MI
James L|2026 GMC Sierra 1500
Confirmed Service Customer
4/13/2026
Body shop realligned front bumper on my Sierra that was put on uneven from factory. Very professional and great service.
CLIO, MI
Michael P|2018 GMC 1500 Sierra
Confirmed Service Customer
4/18/2026
I was not @ your dealership, your staff picked up my Sierra and brought it back when it was done..
SWARTZ CREEK, MI
Eddie B|2023 GMC Acadia
Confirmed Service Customer
4/24/2026
Informative. Courteous service. Fair pricing.
SAGINAW, MI
Jerry A|2021 GMC Terrain
Confirmed Service Customer
6/8/2026
Very professional and efficient.
BELLEVILLE, IL
William A|2018 GMC Yukon
Confirmed Service Customer
6/8/2026
Had a 9:30 appointment to get my oil changed it took him 2 1/2 hours before I got my vehicle . why make an appointment?
FRANKENMUTH, MI
TEARUS S|2026 GMC Terrain
Confirmed Sales Customer
6/15/2026
Very sales driven and no friendly encounter from salesman.
SAGINAW, MI
Robert J|2020 GMC Canyon
Confirmed Service Customer
6/26/2026
Good customer service!
SAGINAW, MI
Robert M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/26/2026
Excellent fast responsive service. This is really what great small Town service is all about
FRANKENMUTH, MI
Kathy W|2014 GMC 2500 Savana
Confirmed Service Customer
7/3/2026
The reason I keep coming back Great people
BRIDGEPORT, MI
Matthew J|2015 GMC 1500 Sierra
Confirmed Service Customer
8/4/2026
Very friendly and helpful staff. I felt they were ensuring I was getting the best care for my truck possible and that made me feel very appreciated as a customer.
SAGINAW, MI
Sheila J|2024 GMC Yukon
Confirmed Service Customer
4/9/2026
My super cruise still takes me off the road. Of course they always mess with my radio
FRANKENMUTH, MI
Ronald T|2025 GMC Sierra 1500
Confirmed Service Customer
4/13/2026
Nice work, everybody!
FRANKENMUTH, MI
Sandra J|2020 Buick Envision
Confirmed Service Customer
4/20/2026
The staff made me feel welcomed. Service waiting area was clean and welcoming.
BURT, MI
Brandy B|2023 GMC Terrain
Confirmed Service Customer
5/17/2026
Always friendly, courteous & professional
BURT, MI
Martin L|2023 GMC Terrain
Confirmed Service Customer
5/1/2026
As usual, the Mike Young Service Department provided prompt, courteous, and efficient service. I must say, however, that I miss the donuts!
FRANKENMUTH, MI
Patricia A|2012 GMC Terrain
Confirmed Service Customer
5/12/2026
Came for an oil change and an unexpected problem was found. I was able to schedule the repair within a couple days.
BIRCH RUN, MI
Frank M|2015 GMC Acadia
Confirmed Service Customer
5/25/2026
Oil Change Only, but quick in and out, Advisor very helpful.
SAGINAW, MI
ANN L|2026 GMC Terrain
Confirmed Sales Customer
6/9/2026
I had a great experience! Mike Piper explains everything so well! I have always enjoyed the buying experience. Checking out and driving the vehicles, I am interested in. Overall awesome!!
SAGINAW, MI
BRENDA C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
6/17/2026
Really had a great car buying experience. Everyone was very helpful
FRANKENMUTH, MI
KURT B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/27/2026
Very professional
REESE, MI
JOHN K|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/1/2026
Great
GLADWIN, MI
Thomas L|2021 GMC 1500 Sierra
Confirmed Service Customer
7/10/2026
Problem was diagnosed ($100 feet). And vehicle returned awaiting review and approval from extended warranty company for $2,000+ replacement of computer module and drive motor(s).
FRANKENMUTH, MI
Nancy L|2023 Buick Encore GX
Confirmed Service Customer
7/23/2026
Very pleasant to work with. Meet my needs on dates for repairs.
FRANKENMUTH, MI
Renee A|2025 Buick Enclave
Confirmed Service Customer
5/30/2026
They went above and beyond when my 2025 Enclave broke down and needed repair. They made sure I had a loaner, brought it to me and repaired the car timely. Can’t say enough good things about the quality of service here.
BATH, MI
Janet A|2026 Buick Encore GX
Confirmed Service Customer
6/15/2026
Always take my vehicles here.
FRANKENMUTH, MI
Caryl M|2023 GMC Terrain
Confirmed Service Customer
6/30/2026
Excellent customer service and great coffee!
SAGINAW, MI
Jennifer H|2019 Chevrolet Traverse
Confirmed Service Customer
7/3/2026
Garrie is so helpful and communicative!
BRIDGEPORT, MI
Karen K|2020 Buick Enclave
Confirmed Service Customer
7/9/2026
Was quick, and a nice waiting room, and the text from the tec made things feel personal
DURAND, MI
Brennen D|2013 Chevrolet Impala
Confirmed Service Customer
7/14/2026
Thank you!
VASSAR, MI
Nicole M|2024 Buick Envista
Confirmed Service Customer
7/14/2026
Fast and correct.
VASSAR, MI
Gayle M|2008 Chevrolet Impala
Confirmed Service Customer
7/29/2026
Took it in on a Monday to have oil change, grease job, and tires rotated, and find the reason for a new noise. Dropped it off at 5:30 AM that morning as I was headed out of town. Got a call later that day that I would have to pay $100.00 to diagnose the problem. Turned out to be a bracket on the muffler had broken. Could not be fixed because you don’t have anyone on staff that can weld😕. Get home on Thursday night and no car it had not been delivered as agreed because Gary said my card had a problem . I had used it several times that week with no problem. No phone call so had to wait until you opened on Friday morning. Card went through no problem but the kid that delivered it had the dirtiest shoes no paper mat but I went in on Saturday and a nice young gal by the name of Makayla took it out and cleaned it somewhat . I have been a customer for 50 years and will take my business to Muffler Man. Dave in there had it fixed in less then 30 minutes with no diagnostic fee, no appointment just there to help a person with a problem! ,
FRANKENMUTH, MI