Our Reviews

I notified the dealership stating they could get me an oil change. Upon my arrival, they stated it would be 45 minutes wait time.After an hour and 50 minutes I contacted them to find out why my truck was still sitting in the same spot upon my arrival. I found other vehicles cut in front of me getting oil changes out of order and was wondering why. After finding out how long I would be there I told him I had to leave and they stated they would schedule me for Wednesday and pick up my truck for oil change. They also stated that I would get a free jug of DEF fluid for my services. After the oil change was completed I found that I did not get my DEF fluid jug. So I contacted the dealership to notify them that I didn’t get my DEF fluid jug. The dealership stated that the service department said that they topped off by DEF fluid, which was only down one mark upon my arrival. After checking the DEF fluid on my truck I found that they did not fill my DEF fluid up. So I notified the dealership about the issue with no response so far.

Jayden was very helpful and car in good condition when returned to me.

always super helpful and professional!

Best service and sales people I've ever dealt with.

Done at fine job.

Everything went very smoothly. I am very happy with the service I received.

This is our third lease from Mike Young, I have been completely satisfied with each one .

There was a lot of technical processes to go through, which I'm not real familiar and comfortable with. The processes could be more older people friendly.

Good - oil change and tire rotation

Oil was changed and the tires were rotated in a timely manner

All staff at the dealership were wonderful. You can tell that great customer service is their number one goal. This visit we dealt with Mike Piper, the staff in the service dept., and Dillon. Everyone was very helpful. We will continue to patronize Mike Young.

Good people to deal with, professional but friendly

Very happy with our purchase!

Everything was very fast and they were very friendly.

Fast, accurate, personalized service! Love Tony!

Service was great!

Just before completion of service, your service came into your waiting room stating that my 2019 Terrain has an Oil Leak. This attendant wanted to charge me an extra $100.00 to wipe and Oil Leak and add a liquid to my engine oil. This service after returning home was done on an Earlier Service. Being done while under warranty. My answer while at Dealership, let me review my previous records... Just moments before driving off the Dealership Property the Service Representee, showed me (while using his smart phone attached light the area in question. No fresh oil was visible, and you could not reach this area with his smart phone let alone a cleaning rag...My mine goes back to my youth and what service people do to People. If you have further questions...Just watch the Movie "Used Cars"...This will bring my feelings FORWARD!

Friendly Service

Great!

Mike and Justin in service where great!!!

Dealer great. General Motors poor. Worst dashboard control screen. Complex and distraction to driver. Unsafe to use unless parked.

Just the best - it doesn’t matter if you have an appt or not. They will do what they can to help you. A couple weeks ago i had a problem and went to service at 4:00, explained my problem and they backed our car out for us at 4:15 & problem resolved!

Great knowledgeable, helpful staff

Fast and Professional

Very efficient and explained many things to me. Work was completed in a timely manner. Friendly.

I am always treated well there. One thing I would appreciate is coupons to reduce the price of an oil change.

Great communication and

Very considerate

Got in right away. Didn't wait long. So far so good. No leaks

Great service

Friendly service, and done in time requested

My car was taken care of in a timely manner. Any questions I had were answered promptly. The employees were friendly .

I still do not have my truck back, my name is not Gary, it is Garrett. I brought my truck to you at the end of March for a head gasket repair, first the original quoted price went up by about $400 dollars as "$3300 was just the labor" apparently the original figure did not include any of the parts to do the job. My first loaner truck popped a CEL before 1k miles, my second one I had to put a windshield in due to stone chips. Last week it sounded like my truck would be done soon, then upon one of the first test runs apparently a timing chain tensioner that you replaced was "faulty" causing my truck to jump timing and blow up again. I have a vacation coming up this Memorial day weekend that I will either have to cancel or go rent a truck because even though I have a truck, it's almost been in the shop for 2 months now, and apparently I can't tow with your demo loaner trucks. This is the condensed version of how I feel about my service here. Call 989-928-3925 if you'd like the full story.

installed tonneau cover, it went well.

Friendly staff, professional service

Fine

Prefer mike young 100%over other local dealerships

Fast and friendly.

very good service all the time

I took my Envision there after an accident in which they had to deal with mainly cosmetic issues only, I was told. I also took it there, because I lease my cars from them and have for years. The good first - they gave me a loaner which made me feel like the “Little Old Lady from Pasadena.” However, the communication with the person I was assigned to was not up to my standards I was told it would be ready by one date. That changed because I was told someone was sick and couldn’t work on the car. I had to keep calling my assigned person for updates. Finally, I told them I needed my car done by Easter, I had to drive out of town. They surely didn’t want me to take that Envision ST out of town. I was told it would be ready the next day and that a person would call me that night to verify. I received no call that night, and I had to call them Saturday morning to see if I could pick up my car. I took my car back today because the front camera wasn’t working properly. It needs to be replaced. This should have been detected (and maybe it was) before my car was released to me! It is a leased car. I need it to be right. I love Mike Young’s and have leased cars there for years. My contact person in the body shop, I am not so sure.

Service was fast and courteous.

Had a great experience with the entire process of getting my new vehicle.. Tony was a great through the entire process.everyone I was introduced to in the entire purchasing process was very was great also.

Friendly staff, clean facilities, prompt service. I always feel well taken care of.

My experience was outstanding in every facet . I could not ask for any thing to be changed or improved.

I received excellent customer service and my car was repaired and returned to me quickly. Thank you so much!

Every time I bring my car into the shop for service everyone is very friendly and helpful. Karen and Mike in the body shop are very friendly and take care of me in a timely manner.

Time was good

Service team was helpful and informative .

Everything went without a hitch!!! Great working with team

Always treat me like I’m number one. Service was fast, correct and curtious

All is good.

Job was completed as promised on time!

Noticed a tire issue and notified me so I could care for it

Polite and able to look at my vehicle quickly and repaired it in a quick time

Vary Nice

No issue

Service manager that I worked with is excellent.

great service.

As always, very courteous and efficient

Very friendly and professional

Service was fine, I’m happy.

I bought the car over a year ago. All of a sudden I am having fuel line concerns that the dealer states are contributing to me over filling the tank - topping off the tank. I have owned at least 60+ GM vehicles and always topped off the tank. Anyway, at the first fix I found out that for this Buick you cannot do it that at the time the gas pump handle clicks off - that is it. That is what my wife and I did - first click your done. Last week the engine soon light came on again and was the same concern. The dealer implied like I was lying and overfilled the vehicle again. We did not. I stated to the service rep that it had to be with the vehicle and not us that somehow the tube fills. She did not answer that but informed me that that concern would not be covered under our warranty. I asked what happens if that is a part that is malfunctioning and is the car. No answer. I was so upset I left. I called Buick.com to get some help. The dealer needs to take my car and you drive it and filled to the first click to see if it is the car and not us. The first time it occurred was April 21, 2025 and the second was June 19, 2025. So, that would mean if I DO NOT overfill my vehicle and fill it to 3/4 full and it happens again, I would be responsible to get the vehicle fixed and have to pay for it when the vehicle gas tank would be filled to 3/4 full. I feel it is a defect in the fuel system - especially to why would GM design a car that way? The owners manual states one could do up to 3 clicks but may run into this concern. So, since April 21 WE have NOT gone further than the one click. Could our HEAT expand the cold fuel in the line and fill it? Could it be that when I fill the tank and go home which mostly I do, the gas expands and fills the overflow from the heat? I think GM engineers need who designed this fuel system need to be aware of my concern.

Everyone was nice and they fix the problem right away.

appt. on time and completed sooner than expected

Thank you for asking. So I'm at 88k miles. I came in for my monthly oil change and tire rotation and, yes, monthly. I drive a lot. Twenty four hours later, I get a "service transmission" warning alert on my dash , along with the orange indicator light that there's now vehicle trouble. So I ask myself, at 88k miles, should someone be recommending a diagnostics check or something of that sort. The other thought I've had is I'm a regular monthly customer. Why aren't I assigned the same service advisor when I come in. I have seen 3 or 4 different advisors since purchasing my car ... like the other ones have since quit. No one seems to be proactively (not upselling) advising me what I should be checking for at 88k miles. I do too much driving to be broken down somewhere. I actually had to ask my advisor what work I should have done at 88k miles on my last visit. Should a service ADVISOR be recommending that to me? Other than that I truly appreciate that you have someone who can drive me to work and pick me up, or that you have car loaners rentals. I have no family near by, so I greatly appreciate it. Thank you. LT

TOOK TO LONG TO GET THE PART. NOT YOUR FAULT, THOUGH.

The body shop was prompt and professional. I will definitely refer family and friends to them.

Well I have always bought and had my vehicles serviced at Jim Waldron/ Todd Wensel now. I’m very happy with the service I get at Mike young. Everyone seems to be great at helping me with my vehicle and making my appointments at last minute. I have found a great dealership again.

Melissa and your staff are pleasant to talk with, and all employees I encountered had smile on their face

Very positive experience.

We took both of our vehicles GMC Terrain and GMC Sierra. Everything with the Terrain went well. As for the Sierra the service technician left a big grease mark on the outside of the window from resting his arm. This is the second time this has happened. My husband was not pleased at all. Went in and spoke with the service manager and showed him. My husband’s truck is always clean as it just came off the showroom floor. We have been loyal customers of Mike Young for over 20yrs. They need to take more responsibility and treat customers vehicles as if they were just off the lot no matter what type of vehicle it is. We were both very disappointed that our vehicle was treated with such disregard.

very effient

Our salesperson, Tony Hauck, went above and beyond for us. The dealership didn't have the color combination we wanted, and Tony found us a vehicle at another dealership that fit our color preferences. He surprised us with the vehicle before we even told him we would take it. We have dealt with Tony and Mike Young Buick for all of our car and truck purchases since we moved to Frankenmuth, and have been very pleased with them.

Informed them my windshield washer fluid was low and they did not check or fill it

The service staff are very helpful and friendly, and I received exceptional service on my vehicle.

In and out when getting an oil change

I am always happy with the service I receive from Mike Young.

Unprofessional

Friendly and caring staff. Excellent attention to detail.

Excellent and timely service

Quick, friendly service.

good crew good service

1st service performed. Set appointment before hand and was in and out very quickly. Also a follow up from Tony who I purchased vehicle through making sure I was happy with my purchase.

Great

Love Mike Youngs Fra kenmuth. Like going to "old home week"! Good service and got to see everyone. Staff members all came in waiting room to say hello to me. Excellent service and I trust 'the old guys' to take good care of me and my car.

Everything went well!

Great to deal with very efficient People enjoy buying a truck for them

Saturday morning I unfortunately drove over a sheet metal screw. Once I got home I tried to setup an appointment online and I was successful however the only time available was 1130 am on Saturday. I called at 0810 I was asked when I wanted to come in I stated ASAP. The first option was 0845, I said I would love that time. I got to the service dept. they were very professional headed to the lounge. Of course I tracked the movement of Sasquatch and your team repaired the tire quickly. It was sad that the truck only had 4216 miles on it. While waiting in the lounge I was greeted by a gentleman that I believe is in Sales watering the plants. Erik came in and I was surprised he remembered me. We had a nice conversation. McDonalds is just 5 miles from my house however I am very happy that I purchased our truck from Mike Young. Thank you for getting my tire repaired. Will be back for oil change and tire rotation in another 3300 miles

Everything went very well.

Service was done to my satisfaction in a timely fashion. As it always is at this dealership.

We started by using your body shop, we didn’t look over the vehicle very well upon its return to us due to the abs light being on, it was sent to your service department for repairs that took over a month to get back. Once we finally got our car back that we only had driven for 4000 miles there was no way we wanted to return it for the issues we found. There are holes on the sun roof molding, holes left in the right side mirror molding. Paint over spray all over the dash and inside of the vehicle. Scratches on the right rear back. It was returned extremely dirty. The new windshield you installed has chips in it. Just a complete disappointment all around.

Absolutely and completely satisfied with the craftsmanship performed on my truck to restore it showroom condition

I had my oil changed, tires rotated and an issue with a tire. They serviced everything in a timely manner and everything was done correctly. I did have a question about my lights and the person who checked me in and out was able to answer my question.

Truck looks brand new again. I have not had any issues so far

Sam was probably the best salesman ive ever dealt with. Very knowledgeable with the vehicle I purchased, never made me feel rush when I had a question. Thank you again.

Good, no problems.

Great service, very helpful and no high pressure to buy. The guys made us feel right at home, like part of a family. We will pass on to our friends and family what a nice experience we had. Thanks again for the Great service and the friendly conversation. We will be back.

They took my car before my scheduled appointment. I was so happy

This was a pleasant transaction.

Friendly knowledgeable staff and worked efficiently and on time

Nathan was great to work with and exceeded my expectations.

Completely satisfied

Love coming here. Mike Piper is the best in everything he does. The service guys are great! Never had a bad experience. Will go here again and again for all my vehicle needs.

They done a great job. It didn’t take long to change my oil & rotate the tires.

Service was timely and polite

Tony is always easy to work with and makes the whole process enjoyable!

Great

Did in a timely maner

Quick and efficient

Quick and easy

Courtesy and friendly

On time, fast friendly service, nice waiting area. Would not go anywhere else.

Very kind and informative help

Being the last appointment of the day, especially the day before the organized car show is something I'll try not to do again. The service technician didn't apply the next oil change due sticker, consequently I had to return to the dealership and retrieve it myself the next day.

Your people make the experience a fantastic one. Tony is awesome at what he does. Andrew did a great job making the signing process quick and easy. Most of all, we love the new vehicle! Thanks to everyone on the Mike Young team!

Your service department has gone above and beyond to assist with the issue. They provided excellent customer service.

Mike in Service department was very friendly and professional; it was a great pleasure dealing with him both over the phone and in person. Great experience with him. Also, Charity in Service was always smiling, friendly and asked if I was being helped and things were going well. Vehicle was repaired in timely manner and high-quality work was completed. However, one downside was that when it was time to leave, I was told that what was supposed to be a courtesy repair (originally discussed over the phone) now had a charge that I was to pay. I wasn't previously told it would cost me a fee. I feel like the cashier and service department maybe aren't on the same page and that it wasn't transparent on what the repair would or would not cost. When pressing why there was a charge, the cashier was rigid and seemed opposed to solving this problem and was eager to just rush the transaction to take my money.

Everything went as planned.

Always a great experience at Mike Young’s, Tony Hauck has been a good friend and salesperson to me over the years!

Waited over an hour for an oil change.

Service was easy to book and everyone was very professional.

Your dealership is the best!. I needed some warranty work done. I had an oil gasket leak, and the oil pan was leaking. You provided a "rental" a brand new 2026 GMC Acadia which was really awesome!! Pretty sweet ride!! It was fun to drive !!!

Very fast and Very helpful.. WELL DONE! Thanks again, Mike Young Team

Great

Great experience!

Everyone was very polite, quick and efficient

Fast and courteous

My experience at your dealership was 5 stars. Every person I spoke with at the dealership in the sales and service department was kind, courteous and knowledgeable. It has been a pleasure to do business with Mike Young's.

Best dealership around!!! So friendly and attentive to detail!!!

I had excellent service and feel that they went above and beyond.

Mike piper was very professional and knowledgeable about the vehicle I wanted

Just getting oil changed and tire rotation. Nothing major wrong with car.

Always great!

The team took care of business as usual

friendly and quick service

Went well!

Very easy to make appointment. Everyone was friendly and helpful!

Friendly and was very communicative.

Too much money.

Have bought many vehicles from this dealership over the years. Have always enjoyed working with salesman Tony Hauck. Very honest and customer oriented.

Timely completion of service and no upselling of any unnecessary services

We would like to thank Tony Hauck, Ryan Suhr, and Mike Wilson. We purchased the Traverse from Tony after only a week the check engine light went on. They took care of us. This happened three more times each time they took care of us. I can't thank them for there care and compassion. They made us feel like family. Thank you to Mike Young Dealership in Frankenmuth.

Staff is courteous and explains the problems and solutions regarding my car.

I made an appointment for 8 o’clock, when I arrived there was a bunch of cars lined up already. The service guy said we’ll have to make sure appointments get in first. Well there is no way that happened 3 and a half hours for an oil change and new tires. I would’ve just showed up an hour early and got in line like everyone that didn’t have an appointment if I knew you guys don’t honor appointments.

Nothing to report

Oil change and tire rotation took over an hour. Longer than normal. Surprised at the price, too. Otherwise, I was treated courteously, and appreciate the convenience of the dealership location.

Mike Piper is the best to deal with , not pushy, very informal! All around great Man!

Took it in because of a warning light and ticking sound. Was told I needed new tires. Was charged an inflated amount for them. Technicians neglected to begin work on my car until I’d been there 6 hours. They nearly lost my keys when I was going to be driven home. In total they had my car for 9 hours for something which should have taken 3-4 hours at absolute most.

Mike Young Dealership has always been my choice for car check up & repair & even for buying new cars through the years. Service Dept is good about explaining what is going on, what is needed & estimate at how much it was going to cost me. Everyone is pleasant & easy to work with. Always a 5 star service with the added smile. Could bring back the cookies in the waiting room. LOL

they are great...come to my house and pick up my truck, return it when done. Can't get any better!

Very good service, very attentive personal, appears to have scheduled appt for tire change was a busy time ...took over 2 hrs. Appreciated the service of being taken home and return for pickup of car 😊

Friendly employees. Great service experience.

I was told it would take 1 hour and 15 minutes to replace my tire sensor but instead took 2 hours and 15 minutes.

Got me right in.

Everything good and staff was friendly. Took my vehicle in routine maintenance and also to check why my brakes were squeaking. Brakes are still squeaking

Got all my issues fixed, along with getting my oil changed & tires rotated.

We trust Mike Young for all our preventive maintenance on our Chevy vehicles.

This was a very smooth appointment.

Friendly and quick service

Good

Charity kept me updated on the progress of my vehicle

Alway helpful Appreciated the GMC card to get 250 off Appreciated the offer to deliver my truck since I work late.

Great staff

It was great!

Very friendly and professional staff service department with a very quick turnaround time.

Excellent

Excellent service as always

Very disappointed that the dealership does not offer a Veterans discount. I drive in from Saginaw to have my service done, and have business here that do offer a Veterans discount locally. I will keep my service for my truck locally going forward.

This is my 4th vehicle purchased from the Mike Young dealership, in the last 5 years. I drive over 140 miles one way to buy my vehicles at the Frankenmuth dealership. Zeke Brickel, and the rest of the staff, are always a pleasure to do business with !

Mike Piper is always wonderful to work with. He went over and beyond to take care of us when getting our new Acadia.

The Mike Young Body Shop team is always spot on. Their professional approach always gives you confidence that the work will be completed to your satisfaction and on time. I wouldn't take my vehicles to any other shop for repairs.

Your service technician awesome. She was very kind and understanding. She also gave an estimated time to complete the concern and the vehicle was done sooner. I had to miss part of the cooking show because it was completed sooner!! Just kidding. I wish I could have given the other concerns but they are all intermittant so you would be wasting your time to fix or repair.

ok job well done

Zeke sold us our Acadia lease in 2023, so it only made sense to go back to him for our next lease. He got us into a 2025 Buick Enclave and he was great to work with as usual.

Overall the service was pretty good. Friendly and knowledgeable service agent, clean facilities, excellent communication. I was disappointed with the amount of time required for a scheduled appointment. Arriving 5 minutes before the appointment, I asked the agent how long it would take. In response, she counted the number of vehicles in front of me and said about an hour and a half. I was disappointed that a scheduled oil, lube, tire rotation would take this long. Fortunately, it was just under an hour.

prompt service

Had a great time was in for oil change was in and out in no time my service writer was so nice took the time and care for all my needs best dealership around these parts.

Team was friendly and helpful.

Charity, Service Desk, was professional and had my car finished in the time she told me it would be. 💯 improvement over my last service encounter with Mike, whom I worked with at my last appointment.

I had an 11:30 am appointment, my car was serviced with oil change, 5 point checkup,tire inflation as needed and a battery check and was out in 40 minutes. Excellent service as always.

Friendly staff and oil change done quickly

Taking 90 minutes for an appointment time oil change is crazy..

This was, unfortunately, the fourth times that we had the car here for a seemingly minor problem. The minor problem was turned into a major issue though due to poor service.

Great experience. Friendly, courteous staff

I was given excellent care by Mike Piper in purchasing my car. He explained everything I needed to know to begin my experiences with my new car. Mike has sold me the last couple of cars & he has always gone above & beyond the help to getting adjusted. Mike Young Dealership is lucky to have him.

Dropped off my vehicle and Charity kept me informed via text, very helpful

I waited over two hours for an oil change and tire rotation. Ridiculous!

Everything was great. Staff communicated very well and the service was completed in a timely manner.

Fast and friendly service.

The transmission problem was not fixed and needs to go back in.

Called as we were passing thru. Needed an oil change soon and they squeezed us in

Good job.

Friendly associates and quality work performed

Service was good at best

Experience was sub par. People are great but I recently had work done to the transmission and not even sure if they did what was needed but try and pro long the issue instead of full complete fix. My transmission is still jumping RPMs it has to be a torque converter issue. They instead did a fluid change an filter and a valve body. Now they will have to do again for torque converter to fix properly and I purchased a extended warranty. Or I will just sue them for damages an lemon laws.

I scheduled an oil change, everything from drop off to pick up met my expectations. Thanks.

Went in for an oil change, but they were backed up. The service attendant suggested that I make an appointment for 90 minutes later. I did that, ran a few more errands, and returned 90 minutes later. The service was taken care of in a timely fashion, and I was on my way in a little less than an hour.

Appointment had to be rescheduled due to a technical error. I was told I would need to wait there all day if I wanted to keep the appointment. When I came back, I still had to wait close to 3 hours for a very expensive quote and then was told I needed to wait longer before I could check out due to the tech being busy with someone else. I am in my 3rd trimester of pregnancy and dealing with severe back pain so sitting and waiting was really not a positive experience. The service advisor was super apologetic to everyone else about their wait but had no issue telling me I needed to wait longer and was not very friendly. My first visit to Mike young was so great I decided I’d always come back, but after these back to back negative experiences I will likely be going somewhere else.

Excellant! Tony Hauck did an excellent job on follow through with making sure my vehicle was picked up and dropped off on time and even had a courtesy inside clean done for me. Great service!!

Oil change takes 3 hours, that's with a appointment. Every single time I've had an oil change within 1 day car stops running, service engine light comes on when shut off. Starts back up in about 30 minutes. I then have it scanned and the same 2 sensors are at fault. That's an amazing coincidence. I have to then undu the battery for a half hour. Happens every time.

Always prompt and get your vehicle in on time. Routine maintenence and wiper blades this round.

Everyone was very helpful and service was completely satisfactory